I help hotel and hospitality teams communicate confidently with British guests, understanding the humour, understatement, and indirect phrasing that native English speakers use every day, even when a team's English is already strong.
Most English training focuses on grammar and vocabulary. I focus on the part that's often missed entirely: how British guests actually communicate day to day. The result: fewer misunderstandings, a better guest experience, and reviews that reflect the great service already happening behind the scenes.
Training tailored to your hotel
I create tailored video training built around your team's specific needs, with no live sessions and zero disruption to your operations. Staff can access it whenever they need it, making it an evergreen resource for onboarding, refreshing skills, and ongoing development.
It doesn't have to be advanced level either. If some of your team are still building their core English, I can tailor it to that too.
Interested in tailored training for your team? Get in touch to find out more.